KPI dashboards & how to use them in your marketing
I’ll never forget the first time someone asked me for a marketing performance update. I had six messy spreadsheets open, no clear
Why you shouldn't buy Instagram followers (& what experts say to do instead)
You might know your Instagram content is good, but imagine how much better it will seem if it looks like 10,000 people
Wiki vs. knowledge base – Exploring definitions, challenges, and benefits
When I worked at HubSpot Support, I frequently referenced our knowledge base for product documentation, troubleshooting steps, and how-to guides for assisting
Leading questions: What they are & why they matter [+ Examples]
Picture this: I’ve just walked in the door and barely put my bags down after a hotel stay. My phone buzzes. It’s
The best AI agents for customer support teams
Today’s customer support teams are faced with the impossible task of managing high volumes of support requests while also providing a high
AI agents vs. chatbots: What's the difference?
If you’ve contacted a company looking for customer support recently, chances are you were prompted with a digital interaction first. Companies are
The best AI agents for customer support teams
Today’s customer support teams are faced with the impossible task of managing high volumes of support requests while also providing a high
AI agents vs. chatbots: What's the difference?
If you’ve contacted a company looking for customer support recently, chances are you were prompted with a digital interaction first. Companies are
12 Crucial strategies for promoting team collaboration — Plus, the biggest collaboration roadblocks, according to ClickUp’s CEO
I used to think team collaboration was mostly about being a good teammate — offering help, showing up to meetings, and staying
Why High-Pressure Sales Tactics Are Killing B2B Deals (And What to Do Instead)
If your sales strategy still relies on pressure and pitches, you’re losing clients before the real conversation begins.