How long should a survey be? The ideal survey length [New data]
When offered the opportunity to provide a company with feedback, I’m usually happy to participate — but only if the process is
How long should a survey be? The ideal survey length [New data]
When offered the opportunity to provide a company with feedback, I’m usually happy to participate — but only if the process is
Why Pitches Fail: How Strategic Sales Conversations Win Clients
If you want more clients, stop pitching and start having strategic sales conversations—they’re the key to lasting business relationships.
Customer onboarding: Strategy & best practices to reduce churn
As an experienced customer success manager, I know that two of the major reasons customers churn are that they don’t understand how
Customer onboarding: Strategy & best practices to reduce churn
As an experienced customer success manager, I know that two of the major reasons customers churn are that they don’t understand how
How to Handle Sales Concerns Without Damaging Trust or Losing Deals
If you treat your prospect’s concern like an objection, you may lose the deal before you’ve earned the right to win it.
20 Crystal-clear FAQ page examples [+ How to make your own]
There’s nothing more frustrating than fumbling around a company’s website trying to find answers to your questions. Thankfully, most companies now have
20 Crystal-clear FAQ page examples [+ How to make your own]
There’s nothing more frustrating than fumbling around a company’s website trying to find answers to your questions. Thankfully, most companies now have
Why Replacing Human Salespeople with AI Is a Mistake for B2B Companies
AI can mimic voices, take orders, and even argue it’s human—but it still can’t build trust the way a real person can.
Survey Logic — How to Survey Your Audience and Unlock Real Insights
As a customer, I’ve taken plenty of surveys for my favorite brands, and the best ones always have survey logic. Before I