22 Customer Touchpoints That Will Optimize Your Customer Journey
Customers have countless interactions with your brand, which collectively form their opinion about your business. But what exactly are these touchpoints? A
How I Write Effective Knowledge Base Articles [+Templates]
My early days as a customer support agent really drove home the importance of having clear, accessible knowledge base articles that let
How I Write Effective Knowledge Base Articles [+Templates]
My early days as a customer support agent really drove home the importance of having clear, accessible knowledge base articles that let
Customer Feedback Management — Turning Desperate Comments Into Strategy
The companies I work with care deeply about their customers, and it shows. That’s especially true when I’m updating the UX of
Customer Feedback Management — Turning Desperate Comments Into Strategy
The companies I work with care deeply about their customers, and it shows. That’s especially true when I’m updating the UX of
Making the B2B Customer Funnel Work for Your Team — Proven Strategies
If you run a SaaS business, you may have hit a wall where your network and initial traction aren’t enough to keep
Making the B2B Customer Funnel Work for Your Team — Proven Strategies
If you run a SaaS business, you may have hit a wall where your network and initial traction aren’t enough to keep
AI Customer Service Agents: Transforming Modern Support for Faster, Smarter Service
As a customer support manager with many years of experience in the startup trenches –– from scaling global support teams at SmartRecruiters
AI Customer Service Agents: Transforming Modern Support for Faster, Smarter Service
As a customer support manager with many years of experience in the startup trenches –– from scaling global support teams at SmartRecruiters
I Took a Deep Dive Into Market Segmentation — Here's Everything I Learned
When I started my own online store with Printify and created social media shops, I found out that marketing segmentation was very